FAQ

What is psychotherapy? And who is it for?

If you are thinking about psychotherapy, it is definitely worth trying. Psychotherapy does not ha...

Does psychotherapy really work online? Isn’t face-to-face session better?

“According to recent studies the online therapy is comparably effective as psychotherapy “face to...

How are our psychotherapists verified? What standards do they meet?

Our standards of verification of psychotherapists entering the Hedepy platform are based on the...

How does the video call work? Do I have to install anything?

There is no need to install anything. Just log in to your account and click on the button to star...

How can I pay for psychotherapy at Hedepy? And how much does it cost?

Therapists choose the price themselves. They charge CZK 650 or CZK 850 for 50 minutes for individ...

What does the first session look like?

The first session can take place in different ways. When it comes to online sessions, except for...

How do I choose the right therapist?

The choice may not be easy, but we have done our best to help you...

How is the platform secured?

We understand how personal therapy can be, so we take the privacy and data security of our users...

How does the money back guarantee work?

If you were not satisfied with the session, please contact our customer support at +420 771 123 0...

Having technical issues with a video call?

The best and fastest way to help you is by phone. Therefore, feel free to call our customer suppo...

Is everything I tell the therapist confidential?

The psychotherapist is bound by the ethical rules of the psychotherapeutic profession, where one...

What is the difference between a psychologist, a psychiatrist, a psychotherapist and a coach?

Psychologist is a graduate of a single-subject master's degree in psychology at a Philosophical F...

Does the insurance cover psychotherapy?

Unfortunately, we do not offer such an option at Hedepy yet, but we are working on making it poss...

Who is Hedepy for? Who isn’t Hedepy for?

Hedepy is for anyone who would like to try psychotherapy. It doesn't matter whether you feel real...

Why does psychotherapy sometimes take months or years?

Therapy brings a better understanding of oneself. Gradually we better understand our feelings, wa...

How to enable the microphone and camera?

In most browsers, refreshing the page should do the trick. If this doesn't help, you ca...

Can I change my psychotherapist?

Yes, you can change the therapist. Sometimes you need to try more approaches before you know what...

How do I prepare for the first session?

When doing a session online, we recommend that the client finds a quiet place where no one will d...

How long does the session take?

Standard individual therapeutic session takes 50 minutes and this also applies on our platform. T...

Can I change or cancel the date of a session?

Yes, the date can be changed or canceled free of charge up to 24 hours before the session. Just w...

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Why are we doing all this?

We make the path to psychotherapy easier by making more accessible, simpler and relieving it of prejudice.

About our team and mission